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A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation.

Business communication. --- Telecommunication. --- Telephone etiquette. --- Telephone in business. --- Business --- Telephoning --- Etiquette

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Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.

Didactics of English --- zakentaal --- telefoneren --- Engels --- didactiek --- Mass communications --- Engelse taal --- Telefoneren --- Telefoongesprekken --- telefoneren. --- Telefoneren. --- Telefoongesprekken. --- Zakelijke communicatie --- English language --- Telephone etiquette --- 844.5 --- Engels (ler) --- telefoneren (ler) --- Telephoning --- Etiquette --- Germanic languages --- Conversation and phrase books

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If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course. Adrian Wallwork is the author of over 30 books aimed at helping non-native English speakers to communicate more effectively in English. He has published 13 books with Springer Science+Business Media. Other books in this Professional English series: Email and Commercial Correspondence CVs, Resumes, and LinkedIn User Guides, Manuals, and Technical Writing Meetings, Negotiations, and Socializing Presentations, Demos, and Training Sessions.

Telephone etiquette. --- Business communication. --- English language --- Business English. --- Business English --- Administrative communication --- Communication, Administrative --- Communication, Business --- Communication, Industrial --- Industrial communication --- Communication --- Telephoning --- Etiquette --- Success in business. --- Science (General). --- Careers in Business and Mangagement. --- Popular Science, general. --- Business --- Business failures --- Creative ability in business --- Prediction of occupational success --- Careers in Business and Management. --- Careers. --- Popular works.